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Help & FAQs
Have more questions? You can always contact us.
General
- What are your hours of operation?
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We are available by phone or email Monday-Friday, 8:00 am-5:00 pm Eastern Time. Call us toll free at (877) 875-1932.
Online Shopping
- When I try adding a product to my Shopping Cart, the cart doesn't remember my order. What gives?
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In order for the Shopping Cart to work, you must have your browser set to accept cookies. You may need to set your browser's privacy level at a lower level in order for it to accept cookies from our site (as well as from many other shopping sites on the Web.)
Shipping
- Do you ship outside the United States?
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We ship products anywhere in the United States. We have no plan on extending sales outside the US in the near future.
- What shipping company do you ship through?
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We proudly ship to you via UPS. To serve you better, we have plans to offer you Federal Express as an option in the near future.
- How much do you charge for shipping?
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We calculate shipping charges based on the weight and size of your order. To get an estimate on shipping charges, simply add items to your Shopping Cart, view your cart, and click the "Get Estimate" link.
- Where do you ship orders from?
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We ship our printer supplies from our warehouse in Chatsworth, California.
Payment
- What forms of payment do you accept?
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We accept Visa, MasterCard, American Express, and Discover Card. For computer and printer repair services in Central Ohio, we also accept checks.
- Do you accept purchase orders?
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Yes. We accept purchase orders after we approve you for our credit terms. You can download a credit application and apply.
- Is ordering on your site secure?
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Yes. We believe that all of your personal information is sensitive. We use a secure SSL connection any time we collect personal information from you. Look for the lock either in your browser's address bar or in the lower right corner of your browser window.
